GENETIC TEST FAQs
What is the 10X Genetic Test?
The 10X Genetic Test is a non-invasive saliva/cheek cell test that examines 5 key genes impacting the body’s methylation cycle. The methylation cycle is the body’s process of converting raw materials into usable nutrients (think about how we can get protein from a piece of chicken). Based on your test results, you will get a report outlining where there are breaks in that cycle due to specific genes, and where you can supplement them to feel better.
How do I buy the 10X Genetic Test?
You can buy it online by clicking here. We ship it right to you!
Where are my results?
Results are currently taking up to 8-10 weeks to be completed. We are actively integrating faster labs we can work with to turn around your results more efficiently!
Will the results tell me what supplements I need?
Yes! Your Genetic Test report will include all the supplements we recommend you take based on your unique DNA associated with your methylation cycle, and an easy button to click to order them.
I got my results but have questions-how can I talk to someone?
We offer a 1:1 call with a 10X Health expert to help you decode your Genetic Test results and get your questions answered for an additional $119. Click here to learn more.
We are currently onboarding a huge team of expert genetic counselors and clinicians to create more availability for these bookings. Bear with us! We’ll reach out very soon to let you know when more availability opens up.
What genes does the test look at?
We look at the following 5 actionable genes that affect the body’s methylation cycle: COMT, AHCY, MTRR, MTR, MTHFR
I got an email that my sample was rejected- what happens now?
Our team will send a new kit out to you! Please review the instructions in detail as the swabbing mechanism may have changed from your initial test. Please also ensure you are the correct kit owner on the shipping label. If multiple kits are shipping to the same household, your kit ID is assigned to you and cannot be used by another member of the household.
I messed up my sample collection - what do I do?
Please email support@10xhealthsystem.com and we will get a new kit out to you for a $35 charge.
My kit came damaged- what do I do?
Please email a picture to support@10xhealthsystem.com and we will get a new kit out to you free of charge.
GENERAL FAQs
Why is everything taking so long?
If you placed an order on or around the time that Gary appeared on Joe Rogan Experience (mid-November), you’re likely experiencing some processing delays. In full transparency, it took almost 3 years for us to sell 20K Genetic Tests from our inception in 2021. In December 2023, we sold 20K Genetic Tests in that month alone. We are so grateful for your support and patience as we rapidly work to grow and scale our team and systems to serve you better. Rest assured that your order is in the works, and we'll be in touch with updates as soon as possible.
How do I become a patient of 10X Health?
Please fill out our Wellness Assessment to have one of our Wellness Advisors reach out to you!
Please email support@10xhealthsystem.com
I filled out a form but no one contacted me. Now what?
Please email support@10xhealthsystem. We want to ensure that there was not an error in our system when you filled out the request and our team will reach out!
I want a refund. What do I do?
Please review our refund policy here. For further information, please contact support@10xhealthsystem.com
I don’t live in the US- can I still get my Genetic and Blood Tests done with 10X Health?
At this time, we can only serve patients based in the USA. Please click here to join our International Waitlist so you’re the first to know when we expand to your area! We are not able to take outside labs from other countries either.
BLOOD TEST FAQs
What does the 10X Blood Test look at?
The 10X Blood Test looks at 72+ biomarkers that help you get a granular look at every key function in your body, from liver and kidney function to glucose and hormone processing. The insights from this blood test will help our medical team determine if you’re a good candidate for further optimization through custom treatment protocols like hormone therapies, advanced supplementation, additional testing, and more.
What is different about this than my regular doctor’s blood test?
The 10X Health Blood test dives deeper than the average panel. We’re looking at more than just your cholesterol- we designed this “Super Panel'' to pinpoint actionable biomarkers like hormone and glucose levels, which can be directly influenced through a personalized wellness plan. This test swims upstream to discover the systemic root cause of your symptoms, rather than to decide how best to cover them up.
I already bought it. When will I be contacted?
Currently, it will be about 8 weeks from your date of purchase until you are seen by a provider. Please be diligent in getting your blood drawn, getting your consent forms in, and filling out your health questionnaire to avoid further delays.
Once you get your blood drawn and we get your forms and lab results in, you are moved to our scheduling list for our team to reach out. Please Note: If you haven't heard from us, we didn't forget about you! We are actively working to expand our clinical team to get you scheduled as quickly as possible.
Once you get your blood drawn and we get your forms and lab results in, you are moved to our scheduling list for our team to reach out. Please Note: If you haven't heard from us, we didn't forget about you! We are actively working to expand our clinical team to get you scheduled as quickly as possible.